Refund policy

At TeaRose, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our returns and exchange policy below:

 

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unopened, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at service.tearose@gmail.com

If your return is approved, we will send you a return shipping label along with instructions on how and where to return your item. Please note that items sent back to us without prior approval will not be accepted.

You will be responsible for return shipping charges unless the return is due to an error on our part.

You can always contact us for any return question at service.tearose@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service.tearose@gmail.com